RTR’s Customer Privacy Policy

RTR collects personal data on our customers for the purpose of providing services or the sale of an asset. This typically includes, but is not limited to:

Contact information such as name, address, phone number, organization name.

SMS/Text contacts, opt in/out information.

Billing information.

Information regarding requests for service, sales information such as expressed interest in the purchase of an asset or asset type and consent for communications on the sale of an asset.

Login and authentication information for our website, IP Addresses, and machine IDs for devices using our web services for logging and security purposes.

We will safeguard any information our customers and vendors share with. We will keep security controls such as firewalls, anti-virus, encryption, regular security audits, and adherence to industry best practices to protect this data. We will comply with government regulation, such as the TCPA and OCPA.

RTR will not sell customer data. We will limit the collection and use of customer information to the minimum we require to deliver service. RTR trains our employees in the handling of sensitive information.

SMS/Text contact information and opt in/out information will be securely stored and will not be shared with any third party for any reason. This data is used explicitly for direct, one on one, conversation with an RTR employee regarding services or a sale requested by the individual being messaged, or with a vendor providing services to RTR. We will obtain consent prior to messaging by phone or email, then will send a scripted opt in/out message. Only after consent for text has been given will our employees continue to message the customer via text. The end of each message will include the opt out key word, at any time, a customer can opt out, and RTR will stop sending texts. The scripted opt in/out messages are as follows:

Hello, this is RTR Services requesting consent to message you. Text "START" to agree to receive Texts from us regarding our assets or services. Message and data rates apply, frequency may vary.

Text "DISCONTINUE" at any time to stop receiving messages.

Text "Help" for more information.

You have opted out of Text messages; we will not send any more messages to you. Text Help for more information or START to resume receiving messages.

Thank you for contacting RTR Services. Visit our website at rtrservices.com for our privacy statement. You can contact us at info@rtrservices.com for more information.

We will not reveal information to any external organization unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, is required by law, or for the purposes of verification, credit and risk management. We require any associated third parties to conform to our privacy standards, and vet our vendors before providing access to any sensitive data.

We will attempt to keep customer files complete, up to date, and accurate. Any customer can request a copy of what personal or organizational information RTR has stored on its company systems via e-mail at info@rtrservices.com or mail. Consumers may request that we remove or correct this data, and we will adhere to legal requirements in doing so.